Columbia Housing offers students a unique opportunity to make the undergraduate residences home and build a close sense of community within the reach of all that New York City has to offer. Housing is provided for approximately 5,600 undergraduate students across 19 undergraduate residence halls and 18 brownstones. Our organization houses traditional residential students as well as special living communities, located on and around our Morningside campus. Learn more.
As an Associate Manager, Natalie helps manage the Hartley Hospitality Desk and works closely with the various on campus departments to ensure residents have safe and enjoyable experience. She assists residents with any concerns and responds to their requests in a timely and efficient manner.
Natalie began working at Columbia in November 2020. She holds a B.A. in Linguistics with a concentration in Speech Science and a Minor in Italian from Boston University. She has worked in hospitality for five years— she previously worked at the Westin Boston Waterfront in Boston, MA and as a Guest Relations and VIP Agent at the JW Marriott Essex House NY. Natalie speaks three languages and enjoys meeting people from different cultures.
As the Director of Housing Operations and Systems, Menlee oversees the staff that manage Housing systems and reporting, serves as the main liaison to Facilities Operations, and supports our third party vendor relationships. Menlee began working with Columbia in 2013 as a member of the Lerner Operations Team.
Menlee received a B.A. from Columbia University in Political Science. He is currently serving in his first year as the 2019-2020 Vice President of the Columbia Black Alumni Council, and volunteers as a mentor for a Columbia founded non-profit organization. He is an active alum and remains committed to improving the Columbia experience wherever possible.
As the Senior Director of Housing Services and Student Center Operations, Lorena works closely with partners across the University including Student Life, Residential Life, Campus Operations, Public Safety, Dining, Environmental Stewardship, and others. Her responsibilities to include academic year, summer, and conference housing assignments and related activities for our 6,000 undergraduate residential students and many guests. She began her career at Columbia University in 2012 as part of the Lerner Operations Team.
Lorena holds a Bachelor's Degree in Civil Engineering from The University of Connecticut and a Master's Degree in Sustainability Management from the Columbia University School of Professional Services. Her experience at Columbia, both as an officer of the University and a student/alum inspires her to continuously strive to impact positive change within the campus community.
Justin Cottrell joined Columbia Housing in January, 2022 as Manager, Housing Operations. In this role, Justin works with all functional teams within Columbia Housing to help facilitate high-value vendor relationships, maximize student satisfaction, improve the efficiency and accuracy of data analysis, and manage key cross-functional projects.
Before joining Columbia, Justin helped build two successful companies and acted as a consultant to help other firms manage personnel and other operations during periods of rapid growth. He also assisted several venture capital firms in gathering market research and performing company analysis. Justin hopes to leverage this experience and "start-up" mentality to Columbia Housing, developing creative solutions to improve our operations and services.
Justin received a BA in History from the University of New Orleans. In his personal time, he is an avid reader, as well as a fan of movies, television, and cycling.
As Director of Guest Services, Jennifer oversees the Hartley Hospitality Desk to support the delivery of housing services to students. Jennifer oversees the training, staffing, policies, and management of the Hartley Hospitality Desk and team, and is responsible for our students’ day-to-day experience in the residence halls. She works closely with Student Life, Residential Life, Campus Operations, Public Safety, Dining, Environmental Stewardship, and other related University partners.
Jennifer began working at Columbia University as a member of the Lerner Operations team in March 2015. She holds a BS in Business Management from Bentley University and a MS degree from Columbia University School of Professional Studies, with a concentration in Negotiation and Conflict Resolution.
Honey Sue provides vision, organization, and leadership to the operation of Columbia’s undergraduate residence halls and Alfred Lerner Hall, the student center.
This broad scope of work encompasses short and long-term capital planning of the physical assets, custodial and maintenance, and guest services for student residents, visitors, and administrators. With her team, Honey Sue aims to provide a consistent, easy to navigate, and rewarding campus experience.
In addition to these responsibilities, Honey Sue manages Columbia’s Trademark and Licensing program and several on-site services provided by contracted vendors. Honey Sue has served in various leadership roles during her tenure at Columbia. Most recently, she served as executive director of Business Services. She holds a bachelor’s degree from Washington University in St. Louis.
Glen started at Columbia University as an Associate Manager, Guest Services in August 2020. He is responsible for overseeing the day-to-day operations of the Hartley Hospitality Desk, related to critical and central services in response to student residents as well as other parts of Columbia Housing.
Glen holds a B.S. in Hospitality Management from New York City College of Technology. He previously worked at Union Square Events as the Operations Manager at The Shed where he liaised between USE’s onsite Food and Beverage operations. This included oversight of the retail bar operations, catering, Cedric’s at The Shed restaurant, facilities, IT, security, and local union teams.
Frances oversees Housing assignments, including extensions, early arrivals and interim assignments. She also coordinates SIC and FSL Housing for the academic year.
Frances joined Columbia Housing in 2006. She previously worked at Citibank, Scotiabank, and the non-profit organization Children International. Frances studied at the Universidad Catolica Madre y Maestra in the Dominican Republic and is currently enrolled in the Columbia University School of General Studies.
Erik oversees the Housing database system, which manages assignments, billing and building access, maintaining its integrity, security, and accuracy, and implementing updates and functionality as needed to better serve our student residents. He also helps create and maintain system policies, procedures, and staff training.
Erik earned his Bachelor of Science in Management Information Systems and Political Science from Iowa State University. He joined Housing full time in Fall 2017, and as an ACUHO-I intern in May 2015 starting as a Conference Housing Assistant. Erik returned the following two summers and was promoted to Conference Operations/Special Projects. He also previously worked in the Iowa Senate in the off-conference season.
As the Associate Director, Guest Services, David works with the Director to provide oversight of the Hartley Hospitality Desk and supervises the Associate and Assistant Managers of the desk to ensure that students are provided with exceptional customer service in addressing any questions or concerns that they may have during their time living in the residence halls. In his work, David works closely with Student Life, Residential Life, Campus Operations, Public Safety, Dining, and other University partners.
David began working at Columbia University in December 2021. He holds a BA in English and a MS in Educational Administration and Policy Studies with a concentration in Higher Education both from the University at Albany, SUNY. Prior to working at Columbia, David has previously worked for The New School, Northeastern University, Syracuse University, Johns Hopkins University – Center for Talented Youth, and St. John Fisher College. In his spare time, David enjoys cooking, traveling, seeing Broadway and Off-Broadway shows, playing kickball and spending time with friends and family in the city.
Charlie Tatis is Assistant Director of Housing Services, overseeing the undergraduate housing assignments process throughout the academic year with the goal of ensuring that students are assigned to rooms or suites that meet their needs and positively impact their Columbia experience. During the summer months, Charlie also manages our Summer and Conference Housing programs, providing space in the residence halls for guests attending a variety of conferences and events on campus, including accommodations for guests of graduating seniors during University Commencement and annual reunions hosted by the Columbia Alumni Association. In addition to all this, he is pursuing a Bachelor of Science Degree in Sports and Recreation from Lehman College.
Charlie began working at Columbia University in 2017 as Assistant Manager of Operations at Alfred J. Lerner Hall, Columbia’s official student center, and joined the Columbia Housing team in 2021. Supporting his success in both roles have been the close relationships he has fostered with partners across the University including, Student Life, Residential Life, Campus Operations, Public Safety, Dining and Environmental Stewardship.
Charlie was born and raised in the Bronx to Dominican parents and takes pride in his family’s culture and traditions. In his free time he loves watching basketball and baseball, and is an avid and lifelong fan of both the Yankees and the Lakers.
Afshan acts as the on-site daytime department liaison with Facilities, Residential Life, and Public Safety and manages the Housing Hospitality Desk. She ensures that the concerns of residents are addressed and resolved in a timely manner.
Afshan joined the Columbia Housing team in May 2013 and is currently pursuing a degree in teaching.