Maintenance Requests


How to Complete a Maintenance Request


Facilities and Operations handles maintenance and housekeeping requests for all residence halls and brownstones. For non-emergency maintenance requests, residents should submit a Maintenance Request online or contact the Hospitality Desk at 212-854-2779. To expedite service, please provide complete information and keep the confirmation email from Facilities and Operations for personal records—if a follow up is required. Every effort will be made to respond to all non-emergency work requests within three to fourteen working days. If the problem is not responded to within fourteen days, or if residents continue to have problems, contact the Hartley Hospitality Desk at 212-854-2779.

In non-emergency situations, the following jobs/situations are given priority: lock changes or repairs, malfunctioning plumbing (i.e., leaks, clogs, or broken plumbing equipment where there is only one toilet or shower available), repair or replacement of safety equipment, repairs necessary to maintain sanitary living conditions, and no heat.

Common Maintenance Requests

  • Elevators: If an elevator requires maintenance, contact the Hospitality Desk at 212-854-2779. If someone is trapped in an elevator, contact Public Safety at 212-854-5555.
  • Heat: Climate control of the residence halls and brownstones must satisfy city codes and the University energy policy while adapting to variations in the outside temperature. If you feel there is an issue with the heat in your living area, submit a Maintenance Request online or contact the Hospitality Desk at 212-854-2779. For information on how to adjust the heat in your room, visit our Heating Policy page.
  • Electricity: Power failures are most often due to an overloaded circuit. Contact the Hospitality Desk at 212-854-2779 to report this problem. For fire safety, and for the protection of residences’ appliances, we recommend the following:
    • Do not overload electrical outlets; only one appliance should be plugged into each socket in the outlet.
    • Do not use multiple extension cords.
    • Do not operate two or more high-amperage appliances simultaneously (i.e. a computer and a hair dryer).
    • Use a surge suppressor to protect personal computer and other sensitive electronic equipment.
  • Replacing Light Bulbs: If a light bulb has burned out, residents may obtain a replacement by submitting an online Maintenance Request.
  • Central Air Conditioning: Central Air Conditioning is active from approximately May 15 to October 1 each year in the following buildings: Broadway, Carman, East Campus, Furnald, and Schapiro. If the central air conditioning in a resident’s room is not functioning properly during a period when it should be active, please submit a Maintenance Request.
  • Laundry Machines: Laundry machines are serviced regularly, but if a machine is out of order, please notify Hartley Hospitality Desk or submit a Laundry Maintenance Request. If residents lose money due to a machine malfunction, refund request forms are available at the Hartley Hospitality Desk.

Maintenance Emergencies

The following situations are considered emergencies:
  • Window that cannot close
  • Doors that cannot be secured or that will not allow access into the room
  • Fires
  • Doors/Locks that are broken by the FDNY in emergency situations
  • Floods/Major leaks
  • Lack of a single light source in which a temporary light source cannot be provided
  • Power failure
  • Stolen keys
  • Clogged or overflowed toilet in a suite with a single toilet
  • Lack of a single heat source in which a temporary heat source cannot be provided
  • The smell of gas

Reporting Maintenance Emergencies


To report a maintenance emergency, please contact the Hartley Hospitality Desk at 212-854-2779. Do not place emergency requests online as this will only delay the response. If the Hospitality Desk cannot be reached, contact Public Safety at 212-854-5555, and they will inform the Hospitality Desk staff of the problem.