About Us

Columbia Housing offers students a unique opportunity to make the undergraduate residences home and build a close sense of community within the reach of all that New York City has to offer. Housing is provided for approximately 5,600 undergraduate students. 94 percent of all undergraduates and 99 percent of all first-year students live in residence halls. There are 19 undergraduate residence halls and 18 brownstones which house traditional residential students as well as special living communities, located on and around our Morningside campus. In addition, we also provide summer, conference, and guest accommodations.

The cornerstone of our program is great hospitality. Our team is committed to providing outstanding customer service to ensure resident satisfaction, collaborating with our University partners to respond to the needs of our residential community, and working to continuously improve our operations while providing our own team with the opportunity to grow and learn. 

Get to know our team and services, and let us know how we can help make Columbia Housing your home. 

Student Accommodations and Operations

Executive Director, Columbia Housing
(212) 854-2946

Joyce Jackson is the Executive Director of Columbia Housing, with over 25 years of experience in Housing at Columbia University. Joyce’s focus is on working closely with partners in Facilities and Residential Life to ensure a seamless student housing experience. Joyce also steers the Student Housing Advisory Board and Production Committee, facilities improvements throughout the residence halls, and spearheads the department’s sustainability initiatives.

Prior to Columbia, Joyce served as a Graduate Hall Director at the University of Georgia and as a Hall Director at Ball State University. Joyce holds an M.Ed. in Student Development from the University of Georgia and a M.A. from Teachers College in Organizational Psychology.

Maria Alba
Assistant Director, Student and Guest Accommodation Services
(212) 854-2946

As Assistant Director, Maria works closely with the Housing team and partners in Facilities and Residential Life to oversee all aspects of the residential student housing experience. Maria also oversees the summer Conference Housing program. 

Maria has 15 years of combined experience with Campus Services and Columbia Housing, joining the team upon her high school graduation and having worked throughout the organization. She holds a B.S. in Hospitality Management from Monroe College. 

Landon Hobson
Assistant Director, Operations and Customer Service
(212) 854-8834

As Assistant Director, Landon spearheads the delivery of key Housing services to residents, including oversight of the 24-hour Hospitality Desk management team, and collaborates with Residential Life, Facilities, Public Safety, and other University partners to ensure superior service. 

Landon joined the Columbia Housing team in February 2012. Prior to Columbia, Landon coordinated youth camps and managed an apartment complex. He holds a B.S. in Hospitality Business from the University of North Carolina at Greensboro and a M.A. in Christian Thought from Southeastern Baptist Theological Seminary.

Ahmed Nassef
Manager, Housing Information Systems
(212) 854-8036

Ahmed is responsible for the overall integrity, maintenance, and accuracy of the housing assignment system. Ahmed conducts ongoing reviews and updates to the systems to maintain data integrity of student assignments, billing, and building access.  He also helps to oversee policies, procedures, and training on the housing assignments system.

Ahmed joined the Columbia Housing team in July 2014. Prior to joining Columbia Housing, he served as a Residence Director at Pace University, where he also earned a Bachelor of Arts in Economics and a Masters of Business Administration in Management and International Business. 

Frances Gonzalez
Assistant Manager, Student and Guest Accommodations
(212) 854-8134

Frances oversees Summer Housing accommodations, including extensions, early arrivals and interim assignments. She also coordinates SIC and Greek Housing for the academic year.

Frances joined Columbia Housing in 2006. She previously worked at Citibank, Scotiabank, and the non-profit organization Children International. Frances studied at the Universidad Catolica Madre y Maestra in the Dominican Republic and is currently enrolled in the Columbia University School of General Studies. 

Lara Simone
Assistant Manager, Student and Guest Accommodations
(212) 854-3785

Lara oversees all academic year housing assignments, including first-year, new transfer, and exchange students, as well as coordination of First-Year Check-In and Room Selection.

Lara began working at Columbia University in December 2010. She holds a Bachelor of Science in Mathematics from the University of Washington and Masters in Secondary Education from Jones International University. 

Customer Service

Alex Rabinovich
Customer Service Manager, Housing Hospitality Desk
(212) 854-9133

Alex serves as Customer Service Manager of the Housing Hospitality Desk. In his role, Alex manages this 24-hour service location, at which Columbia Housing residents and guests can address facilities and customer service concerns. He also assists with operational planning and building condition oversight for Columbia Housing.

Alex joined the Columbia Housing team in September 2011. A former resident assistant, Alex earned a B.S. from Fordham University and a M.A. in Higher and Postsecondary Education from Teachers College.

Assistant Manager, Customer Service
(212) 854-3527

Michael acts as the on-site, after-hours departmental liaison with Facilities, Residential Life and Public Safety and manages the Housing Hospitality Desk. He ensures the customer service issues of residents are addressed and resolved in a timely manner.

Michael has worked with Columbia Housing since April 2011. He has prior experience in hotel management and graduated from SUNY Cortland.

Assistant Manager, Customer Service
(212) 854-3527

Denise acts as the on-site daytime and and after-hours departmental liaison with Facilities, Residential Life and Public Safety and manages the Housing Hospitality Desk. She ensures that residential customer service issues are addressed and resolved in a timely manner.

Denise joined Columbia Housing in November 2013. She graduated from Columbia University with a Bachelor of Arts in Race and Ethnicity Studies.

Conference Housing

Grace Ureña
Manager, Conference Housing
(212) 851-9512

Grace manages conference accommodations for Columbia Housing, including summer conference programs, intern housing, and guest accommodations.

Grace graduated from Columbia College with a B.A. in Ethnic Studies. She learned about housing operations as a student, when she worked part-time while completing her degree. Grace also worked at Student Sponsor Partners, a nonprofit education program.  

Coordinator, Conference Housing
(212) 851-9511
Jasmine serves as the customer service representative for all residential activities related to guest and conference accommodations.  She also assists the Housing team with coordinating seasonal projects such as new student arrival and other departmental events throughout the academic year.
Jasmine earned her B.A. in English and Women’s Studies at The State University Of New York At New Paltz, where she also served as a Resident Assistant and Community Development Assistant for New Paltz's Residence Life Department.