About Us

Columbia Housing offers students a unique opportunity to make the undergraduate residences home and build a close sense of community within the reach of all that New York City has to offer. Housing is provided for approximately 5,600 undergraduate students. 94 percent of all undergraduates and 99 percent of all first-year students live in residence halls. There are 19 undergraduate residence halls and 18 brownstones which house traditional residential students as well as special living communities, located on and around our Morningside campus. In addition, we also provide summer, conference, and guest accommodations.

The cornerstone of our program is great hospitality. Our team is committed to providing outstanding customer service to ensure resident satisfaction, collaborating with our University partners to respond to the needs of our residential community, and working to continuously improve our operations while providing our own team with the opportunity to grow and learn. 

Get to know our team and services, and let us know how we can help make Columbia Housing your home. 

Leadership Team

Joyce
Jackson
Executive Director, Columbia Housing
(212) 854-2946

Joyce Jackson is the Executive Director of Columbia Housing, with over 25 years of experience in Housing at Columbia University. Joyce’s focus is on working closely with partners in Facilities and Residential Life to ensure a seamless student housing experience. Joyce also steers the Student Housing Advisory Board and Production Committee, facilities improvements throughout the residence halls, and spearheads the department’s sustainability initiatives.

Prior to Columbia, Joyce served as a Graduate Hall Director at the University of Georgia and as a Hall Director at Ball State University. Joyce holds an M.Ed. in Student Development from the University of Georgia and a M.A. from Teachers College in Organizational Psychology.

Maria Alba
Maria
Alba
Assistant Director, Student and Guest Accommodation Services
(212) 854-6500

As Assistant Director, Maria works closely with the Housing team and partners in Facilities and Residential Life to oversee all aspects of the residential student housing experience. Maria also oversees the summer Conference Housing program. 

Maria has 15 years of combined experience with Campus Services and Columbia Housing, joining the team upon her high school graduation and having worked throughout the organization. She holds a B.S. in Hospitality Management from Monroe College. 

Ahmed Nassef
Ahmed
Nassef
Assistant Director, Operations and Customer Service
(212) 854-8834

As Assistant Director, Ahmed spearheads the delivery of key Housing services to residents, including oversight of the 24-hour Hospitality Desk management team, and collaborates with Residential Life, Facilities, Public Safety, and other University partners to ensure superior service.

Ahmed joined the Columbia Housing team in July 2014 where he served as the Manager of Information Systems at Columbia Housing. Prior to Columbia, Ahmed served as a Residence Director at Pace University where he also earned a Bachelor’s degree in Economics and a Masters of Business Administration in Management and International Business. 

Student Accommodations

Frances Gonzalez
Frances
Gonzalez
Assistant Manager, Student and Guest Accommodations
(212) 854-8134

Frances oversees Summer Housing accommodations, including extensions, early arrivals and interim assignments. She also coordinates SIC and FSL Housing for the academic year.

Frances joined Columbia Housing in 2006. She previously worked at Citibank, Scotiabank, and the non-profit organization Children International. Frances studied at the Universidad Catolica Madre y Maestra in the Dominican Republic and is currently enrolled in the Columbia University School of General Studies. 

Lara Simone
Lara
Simone
Assistant Manager, Student and Guest Accommodations
(212) 854-3785

Lara oversees all academic year housing assignments, including first-year, new transfer, and exchange students, as well as coordination of First-Year Check-In and Room Selection.

Lara began working at Columbia University in December 2010. She holds a Bachelor of Science in Mathematics from the University of Washington and Masters in Secondary Education from Jones International University. She is currently pursuing a Master of Public Administration degree, with a concentration in International Economic Policy and Management, from Columbia University.

Hospitality Desk

Jasmine
Shovlin
Manager, Hospitality Desk
(212) 854-9133
Jasmine serves as Manager of the Hartley Hospitality Desk. In her role, Jasmine manages this 24-hour service location, at which Columbia Housing residents and guests can address facilities and customer service concerns.
 
Jasmine joined the Columbia Housing team in January 2014 where she served as the Conference Housing Coordinator. Jasmine first joined the Columbia Housing team as an ACUHO-I intern in May 2012. She has earned her B.A. in English and Women’s Studies at The State University Of New York At New Paltz, where she also served as a Resident Assistant and Community Development Assistant for New Paltz's Residence Life Department. She is currently pursuing a Master of Science in Nonprofit Management from Columbia University.
Ashley Andrews
Ashley
Andrews
Assistant Manager, Hospitality Desk
212-854-3527

Ashley acts as the after-hours departmental liaison with Facilities, Residential Life, and Public Safety and manages the Housing Hospitality Desk. She ensures the customer service issues of residents are addressed and resolved in a timely manner.

Ashley has worked with Columbia Housing since November 2014. She has prior experience in coaching and management. She holds a B.S. in Sports Management and a minor in Communications from Adelphi University. 

Berbelin
Jape
Assistant Manager, Hospitality Desk
212-854-3527

Berbelin acts as the on-site after-hours departmental liaison with Facilities, Residential Life, and Public Safety and manages the Housing Hospitality Desk. She ensures the customer service issues of residents are addressed and resolved in a timely manner.

Berbelin joined the Columbia Housing team in October 2016. She has prior experience in coaching and restauraunt management. She holds a B.B.A. in Human Resources Management from Baruch College. 

Michael
Lopin
Assistant Manager, Hospitality Desk
(212) 854-3527

Michael acts as the on-site daytime and after-hours departmental liaison with Facilities, Residential Life and Public Safety and manages the Housing Hospitality Desk. He ensures the customer service issues of residents are addressed and resolved in a timely manner.

Michael has worked with Columbia Housing since April 2011. He has prior experience in hotel management and graduated from SUNY Cortland.

Afshan Nawaz
Afshan
Nawaz
Assistant Manager, Hospitality Desk
212-854-3527

Afshan acts as the on-site daytime department liaison with Facilities, Residential Life, and Public Safety and manages the Housing Hospitality Desk. She ensures that the concerns of residents are addressed and resolved in a timely manner.

Afshan joined the Columbia Housing team in May 2013 and is currently pursuing a degree in teaching.

Photo of Esteban Pomboza
Esteban
Pomboza
Assistant Manager, Hospitality Desk
212-854-3527

Esteban acts as the on-site daytime and after-hours department liaison with Facilities, Residential Life, and Public Safety, and manages the Housing Hospitality Desk. He ensures that the concerns of residents are addressed and resolved in a timely manner.

Esteban began working at Columbia University in June, 2017.  Prior to Columbia, he served as the Assistant Coordinator of Residential Risk Management at Stony Brook University where he also earned a Bachelor's degree in Music, and a Master's degree in Higher Education Administration.

Conference Housing

Grace Ureña
Grace
Ureña
Manager, Conference Housing
(212) 851-9512

Grace manages conference accommodations for Columbia Housing, including summer conference programs, intern housing, and guest accommodations.

Grace graduated from Columbia College with a B.A. in Ethnic Studies. She learned about housing operations as a student, when she worked part-time while completing her degree. Grace also worked at Student Sponsor Partners, a nonprofit education program. She is currently pursuing a Master of Public Administration degree, with a concentration in Advanced Management and Finance, from Columbia University.

Janae
Buege-McClain
Coordinator, Conference Housing
212-851-9511

Janae coordinates conference accommodations for Columbia Housing, including conference programs, intern housing, and guest accommodations.  She also oversees the ACUHO-I internship program.

Janae first joined Columbia in May, 2015 as an ACUHO-I intern.  She graduated from Edgewood College in Madison, Wisconsin with B.A. degrees in Sociology and Criminal Justice.  Janae served in the Peace Corps prior to returning to Columbia in March, 2017 as the Intern and Residential Life Coordinator through the ACUHO-I internship program.